Question 1

Orders & Products

Accepted Answer

Q: Where do the products come from?
 A: All items are shipped directly from the independent designers and artists featured on our platform. Each creator handles their own packaging and shipping, making every order personal and unique.
Q: Are your items made-to-order or in stock?
 A: Many of our pieces are made-to-order or one-of-a-kind. Product pages indicate whether an item is custom-made, in stock, or available for pre-order. Please check the listing for each piece.
Q: How do I choose the right size?
 A: Each designer provides specific sizing guides. Please refer to the size chart on each product page. If you’re unsure, feel free to contact us for help before placing your order.

Question 2

Shipping

Accepted Answer

Q: How long does shipping take?
 A: Shipping times vary depending on the designer’s studio location and whether the item is made-to-order. Estimated shipping times are listed on each product page. You’ll receive tracking information once your order is dispatched.
Q: How much is shipping?
 A: Shipping costs depend on the designer’s location and the item’s size/weight. These details are available under the Shipping tab on each product page. If you order from multiple designers, shipping costs may be calculated separately.
Q: Do you ship internationally?
 A: Yes, most of our designers ship worldwide. Please check the product page to confirm international availability.

Question 3

Payments & Taxes

Accepted Answer

Q: What payment methods do you accept?
 A: We accept credit/debit cards and PayPal. All transactions are secure and encrypted.
Q: Are taxes included in the price?
 A: Taxes and import duties are not always included. Depending on your location, customs fees or VAT may apply upon delivery. These are the buyer's responsibility.

Question 4

Returns & Exchanges

Accepted Answer

Q: Can I return an item?
 A: Some items are eligible for return within 14 days of delivery. However, custom, made-to-order, art, accessories, lingerie, and certain designer items are non-returnable. Always check the product description for return eligibility.
Q: How do I request a return?
 A: Email us at info@rejuvcollective.com with your order number and reason for return. If approved, we’ll send return instructions. Items must be returned unused, in their original packaging.
Q: Can I exchange an item?
 A: Exchanges are possible only for eligible items and at the discretion of the designer. Please email us to check availability and options.

Question 5

Delivery Issues

Accepted Answer

Q: My package hasn’t arrived. What should I do?
 A: First, check your tracking info. If the package is delayed or lost, contact us as soon as possible so we can assist you.
Q: What happens if I miss the delivery?
 A: If the courier cannot deliver, your package may be returned. In that case, you’ll be responsible for the re-shipping cost. Please track your order and ensure someone is available to receive it.

Question 6

Invoices & Receipts

Accepted Answer

Q: Will I receive a legal receipt or invoice?
 A: Yes. As a Greek-registered freelance business, we provide official receipts for all completed orders. B2B buyers will receive invoices upon request. Please include your tax ID (ΑΦΜ) during checkout if needed.

QUESTIONS YOU MAY HAVE