STORE POLICY

Effective Date: June 5 2025
This Privacy Policy explains how SOLACE ("we", "us", or "our") collects, uses, stores, and protects your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), and applicable Greek law including Law 4624/2019 and Law 3471/2006 (on privacy in electronic communications).
By accessing our website solaceintv.com ("Website") and using our services ("Services"), you accept the practices described in this Policy. If you do not agree, please refrain from using the Website.
1. What Information We Collect
We may collect the following personal data directly from you when you register, make a purchase, or contact us:

• Full name, shipping & billing address

• Email address and phone number

• Payment and transaction details (processed securely via third-party providers like Wix Payments or Stripe)

• Account login data (if you register)

• Purchase history and preferences

We may also collect certain technical and usage data via cookies (see section 5 below).
2. Purpose of Processing
We process your data for:

• Order processing and delivery

• Customer communication and support

• Marketing (if you provide explicit consent)

• Website analytics and service improvement

• Compliance with legal obligations (e.g., tax, accounting)

• Fraud detection and data security

We rely on legal bases such as contract performance, legal obligation, and legitimate interest, and where required, your consent.
3. Data Sharing & Third Parties
We only share your data with:

• Payment gateways and logistics partners for order fulfillment

• IT service providers (e.g., Wix.com Ltd.)

• Advertising and analytics platforms (only if you consent to marketing cookies)

• Legal or regulatory authorities if required by law

We do not sell or lease your data to third parties.
4. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).
5. Cookies and Tracking
We use essential cookies for functionality and optional cookies (analytics, marketing) with your prior consent in line with the ePrivacy Directive and Law 3471/2006.
You may manage cookie preferences via our cookie banner or browser settings. Disabling some cookies may affect website functionality.
6. Your Rights
As a data subject, you have the right to:

• Access, rectify, or erase your data

• Object to processing or restrict use

• Data portability

• Withdraw consent (where applicable)

• File a complaint with the Hellenic Data Protection Authority (HDPA): www.dpa.gr

To exercise these rights, contact us at: [insert email address].
7. Data Retention
We retain your personal data only as long as necessary for the purposes stated above, or as required by law (e.g., 5 years for tax records).
8. Security
We implement technical and organizational measures to protect your data, including SSL encryption and access control. However, no method is 100% secure.
9. Children’s Privacy
Our website is not directed to minors under 15. We do not knowingly collect data from children without parental consent.
10. Updates
We may update this Privacy Policy to reflect legal or operational changes. Check this page periodically. The "Effective Date" will indicate the latest revision.